Date Posted:

2024-02-28

Country:

United States of America

Location:

HFL06: Interiors (Evac Sys) - Lk Suzy 11700 Winslow Drive, Lake Suzy, FL, 34269 USA

Position Role Type:

Onsite

This position may be eligible for relocation assistance.

This position is for a Customer Service professional, who works under general supervision to answer basic customer inquiries on product availability and status of orders.   They will work closely with internal business units to ship product on time.  The ideal candidate is a self-starter, quick and independent learner, communicates effectively and professionally, and can efficiently manage changing priorities in a manufacturing environment. 

Primary Responsibilities:

Performs duties related to overall customer service that includes post-sales supportBuilds and maintains positive business relationships with key customers by providing prompt accurate serviceAssists Customer Service and sales team by managing customer Sales Orders and deliveriesManages customer returns from internal and external customersWorks with both internal and external customers to reconcile account issuesResponsible for delivery of excellent customer service through documentation, communication and coordination with both internal and external customersResponsible for managing on-time delivery to Collins internal customers by working with the operations team to ensure demands are placed, managed and delivered to Estimated Ship DateAssists in tracking order activity and alerts management and appropriate staff of potential delivery problemsWorks with appropriate team members to assist in producing reports related to customer orders and activitiesConfers with production, sales, shipping, or other personnel to expedite and/or trace shipmentsCandidate is required to work on-site

Basic Qualifications:

Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experienceMust be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position

Preferred Qualifications

Exceptional administration and organizational skillsStrong written and verbal communication skillsHighly motivated / Self-starterStrong analytical and problem-solving skillsAbility to adapt to changing situations and switch between tasks quicklyExperience working in customer service preferably in a manufacturing industryExperience with ERP systemsWorking experience with accounting software programs such QuickBooks or PeachtreeWorking experience in SAPProficient in use of MS Excel and MS Office ProductsCommitment to quality and continuous improvementBasic Qualifications

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions

for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption AssistanceAutism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion program And more! 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day

The salary range for this role is 37,000 USD - 83,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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