Job Description: Reporting to the IT Support Manager, US Sr. IT Support Engineer is responsible for providing L1-L3 user support enterprise-wide. The primary objective of this role is to ensure users’ computing issues are resolved in an efficient and timely manner to give the best possible customer experience. Responsibilities and duties:Deploy and support end user PCs, workstations, desk and mobile phones (both software and hardware level) as part of the worldwide IT support teamProvide end user training on supported applications: Windows Operating systems, Microsoft Office Suite, WebEx, Video Conferencing, VOIP Phones and any other IT related applications, functions, and devices.Maintain and troubleshoot Active Directory services such as, Group Policies, DNS, DHCPTroubleshoot and Support MFP Printers – including end user and network/infrastructure (print servers)Support and troubleshoot cloud-based collaboration tools and meetings – WebEx, Teams, Zoom, etc.Troubleshoot and resolve network and end user computing issues both software and hardwareProvide support to Windows Servers, patching and setupCapable of using and managing Systems Management, such as: SCCM or MS IntuneAssist with MDM and troubleshooting mobile devices with DUO multifactor authenticationPerform IT Procurement with vendors and Mobile Device Management with Network ControlAssist with communication of major outages to customers and coordinate with IT Team to ensure services are restored properlySupport corporate IT projects with Support and Infrastructure TeamsRequirements:5+ years of desktop support experienceMust be able to complete small to moderate projects with minimal supervisionFamiliar with providing end user remote supportAbility to troubleshoot TCP/IP networking issues and servicesKnowledge of the Microsoft Windows products – Operating Systems, Office Suite, etc.Experience with collaboration services such as VOIP phones, video conferencing and WebExExperienced in Active Directory and Office365Knowledgeable with VCenter and other virtual technologiesExcellent problem-solving skills and self-drivenExemplary customer serviceVery good verbal and written communication skillsEducation: A degree in a computer-related field or equivalent technical training and work experience in a Windows desktop and server environment Power Integrations is committed to building teams that drive innovation and therefore review a range of factors when determining compensation.  The annual base pay range for this position is $95,913 to $144,599. Our salary ranges are determined by role, level, qualifications and work location.The range displayed on the job posting reflects the minimum and maximum target for new hire salaries for this position in California. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.Power Integrations also offers to our eligible employees a comprehensive total rewards package that includes equity, medical benefits, ESPP, 401K, tuition reimbursement and time off programs. For additional benefits, please visit https://www.power.com/company/our-sustainability-priorities/people-our-engine-innovation.