Senior Manager Quality Assurance-Ottawa, ON

The Senior Manager, Quality Assurance based out of the Curtiss-Wright Defense Solutions Ottawa, CAN site will be responsible for leading the Quality Engineering team that supports the multi-site Quality Systems in our C5ISR- Modular & Mission solutions business units. The incumbent will drive continual improvement of the AS9100 certified Quality System to minimize cost of quality while maximizing customer satisfaction through the delivery of on-time, high quality, highly reliable product. A passion for root cause analysis and corrective action, a demonstrated ability to implement and drive a robust supplier quality program, as well as experience effectively driving quality into the product development process will help define the right candidate for this position. A background in electronics manufacturing, electrical design and experience with IPC 610 Class 3 requirements are considered significant assets.

This individual should have strong communications skills as well as having the ability to engage across all levels of the organization in building effective relationships. This position will interact with our customers (including USG, Foreign & Domestic Commercial Aerospace, and Prime Defense Customers) to keep the programs on track and resolve problems real time.

Location: Ottawa, ON

We Take Care of Our People

Paid Time Off I RRSP with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Referral Program I  Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture *

Your Challenge:

Leads the multi-site AS9100 certification and maintenance processes, filling the role of management representative as defined by the standard.Drives the CAPA process through the organization, including implementation/improvement to tools, training, and metrics.Manages the Customer Quality process, ensuring quick response and effective corrective actions on customer raised SCARS, audit findings and feedback obtained through the Customer Service Index (CSI) process.Manages the Supplier Quality process (including performing quality audits and administering the SCAR process).Supports the planning and execution of the internal audit plans designed to ensure sustained compliance to AS9100.Interact with Supply Chain, Operations, Contracts and other Engineering disciplines to ensure compliance to Quality requirements and resolve Customer and Product Line nonconformances as required.Manages the MRB process in an efficient and effective manner to keep material flowing aging/inventory values and drives reductions in product scrap through lessons learned.Leverages a strong foundation in Lean & Six Sigma methodology to support continual process improvement and product yield investigations in support of improving customer satisfaction.Provides QA support on the implementation of Engineering Change Orders, Program Instructions, Waivers and Material Substitution RequestsRepresents C5ISR Quality at monthly & quarterly Business, Operations and Global Quality Reviews.Supports quality in the product life cycle (Proposal, Design, Production, Services and Sustainment.Performs COPQ Data Extraction / Analysis /Compilation and improvementsLead Root Cause and Corrective Actions for customer found issuesSupports ESD, MSD, 5S & ROHS Management programs as required.Ad-Hoc Travel will be required to visit customers, carry out audits and meet periodically to discuss quality plans face-to-face at other C5ISR sites within the division.

What You Bring:

Experience with the implementation and maintenance of a registered AS9100 QMS applied to both manufacturing and product development – preferably within a multi-site model.Demonstrated proficiency within the functional domain in Quality strategies, standards, sciences and controls. Ability to guide implementation in appropriate applications through design and development into high-mix/low-high volume manufacturing and supply chains.Approachable hands-on style with the ability to engage with people at all levels of management.Demonstrated track record of recruiting, retaining and promoting talent and creating a high performing organization with demonstrable leadership skills and people management capability and a track record of building teams with high levels of Quality acumen.Encourages high level collaboration of cross-functional teams.Knowledgeable in the interpretation and application of the following standards: J-STD-001, IPC- A-600, IPC-A-610 Rev D Class 3, IPC/WHMA-A-620, IPC-7711/7721.Experience with QA oversight of the DO-254 and DO178-B standards.8D or other structured problem-solving methodology expertise.Experience interfacing directly with major customers on Quality issues.Product Reliability, Maintainability, Durability methodology.ESD and MSD Control Requirements.Knowledge of Lean Manufacturing principals, including experience with 5S audits.Understanding of the required Engineering Documents for PCBA manufacturing.Understanding of configuration management (CM), BOM, data and software structures.Solid understanding of DFX principals and the NPI process & AS9145 thought leadership to Engineering & Programs, serve as champion for APQP best practices implementation.Experience with SAP or another MRP is an asset.Strong interpersonal and communication skills.Experience dealing with remote teams in multi-site environments.High degree of Product Integrity and Ethical standardsAS9006 and/or CMMI experience are considered assets.Bachelor of Science degree in Aerospace/Electrical/Mechanical/Software Engineering or technical equivalent with a minimum of 12 years of prior related experience or Graduate degree with a minimum of 10 years of prior related experience. In lieu of a degree, candidates may be considered with a minimum of 13 years of prior related experience within the aerospace and defense industry in commensurate in with the position responsibilities, skills and experience required.ASQ CMQOE and/or ASQ CQE will be considered significant assets

Who We Are

Our Values

Environmental, Social and Governance

At our world-class manufacturing and design facility in Ottawa, Ontario, we manufacture rugged products optimized for high-mix, high quality and small batch sizes typical of military requirements.  Equipped with the latest assembly, cleaning, coating and inspection equipment, our operations are AS9100 and ISO-9001 certified and we comply with the highest standards of workmanship defined by IPC and J-STD specifications.  All materials and processes are controlled by our enterprise-wide SAP and MES systems which offer full component traceability to individual products by serial number.

To learn more visit Ottawa, Ontario | Curtiss-Wright Defense Solutions (curtisswrightds.com)

No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

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If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.