Description The Senior Manager of Technical Services is responsible for overseeing and leading the Technical Support and Field Quality Assurance (FQA) teams that operate around the clock, 24/7/365. While this role’s working hours will primarily follow a set schedule, they must ensure continuous team performance and address urgent concerns. This role requires a strategic leader with deep management and technical expertise across hardware and multiple software systems and the ability to drive process improvements. The Senior Manager will establish the best practices, enhance team collaboration, and ensure efficient service delivery while maintaining high-quality technical support. Work EnvironmentM-F 9-5, but they will in a 24/7/365 environment Onsite Additional Skills & Qualifications Must have management experience Experience Level Expert Level Pay and Benefits The pay range for this position is $120000.00 - $150000.00/yr. • 401(k)• Medical, Dental, and Vision• Life Insurance• Paid Time Off• Paid Training• Competitive Compensation Workplace Type This is a fully onsite position in Bethesda,MD. Application Deadline This position is anticipated to close on May 29, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.