We're seeking a highly skilled Senior Program Manager to join our dynamic team within the Amazon Vendor Services (AVS) organization. This role presents a unique opportunity to shape the future of shopping experiences for Household Everyday Essentials. As a Senior Program Manager, you will lead the development of the product vision and roadmap, focusing on understanding and improving customer shopping patterns within the broader Consumer Packaged Goods (CPG) industry. Your role will involve synthesizing customer data, both qualitative and quantitative, to envision and implement shopping experience enhancements that drive product discovery, basket-building, and repeat purchases. This PM will have direct access to industry renown CPG partners to identify and address customer pain-points at scale. This PM must be able to translate customer shopping patterns into user stories and must also have experience building a feature roadmap. Simultaneously, this PM will be expected to influence and drive feature prioritization with the respective global tech teams across Amazon.

Key job responsibilities
• Vision and Roadmap Development: Craft a compelling product vision and roadmap to address key customer and brand pain-points in the Household Everyday Essentials shopping domain.
• Customer-Centric Approach: Utilize a deep understanding of customer behavior and preferences to translate data into actionable user stories. Identify opportunities for improving the overall shopping experience, focusing on ease of discovery and basket-building.
• Stakeholder Collaboration: Work closely with internal and external stakeholders to align on goals and gather insights. Influence and drive feature prioritization with global tech teams across Amazon.
• CX and Financial Management: Understand, prioritize, and manage customer experience (CX) and financial levers effectively. Ensure alignment between product development efforts and business objectives.
• Program Management: Demonstrate excellent product and program management skills to deliver results within a fast-paced environment. Timely delivery of large-scale projects with a focus on quality and impact.
• Independent Operation: Operate independently while upholding a strong sense of accountability and ownership. Exercise judgment, creativity, and influence to navigate challenges and drive project success.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | New York City, NY, USA | Santa Monica, CA, USA | Seattle, WA, USA