ORGANIZATION SUMMARY
Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.
POSITION SUMMARY
Under the supervision of the Operations Director, the Senior Recovery Coach is responsible for the oversight of the Program in the absence of the Operations Director. The Senior Recovery Coach is responsible for several key operational aspects of the program including but not limited to the direct supervision of select team members within the PROS program, coordinating admissions, including setting up tours, screenings and developing initial plans of care, and development of new partnerships with potential referral sources such as hospitals and school districts. The Senior Recovery Coach works intimately within the new Managed Care environment, working to ensure medical necessity is evidenced in team members’ work while ensuring proper authorizations and documentation is provided for individuals in Managed Care Plans.
Responsibilities
DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS
Ensures high overall compliance and quality of documentation completed by PROS team members by conducting periodic reviews.Completes quarterly group schedule that reflects the needs and suggestions of the program participants.Provides oversight of Managed Care Authorizations; ensures proper documentation is submitted and medical necessity is communicated to plan representatives; develops and maintains positive working relationships with the managed care plan representatives.Supports the program with recertifications, reporting and audits.Provides oversight of all referrals, tours, screenings and admissions to the program.Manages food and program funds.Maintains a case of PROS participants.Assists with the development and growth of the programs via networking internally and externally in conjunction with the development department.Prevents, recognize and reports abuse toward the people we support.Manages personnel by supervising, training, evaluating, and observing assigned team members and interns.Participates in interviewing, hiring, development and retention of high-quality staff.Ensures orientation of new staff, making them thoroughly cognizant of the work expectations of their new position.Establishes positive working relationships with co-workers, management, other departments, affiliated agencies, contactors and vendors and other valued stakeholders.Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.Performs other duties as assigned.Responsibilities of All FREE Employees
Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community. Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.Meets all job requirements and stays in compliance.Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.
Responsibilities of FREE Employees in Leadership/Management Positions:
Ensures compliance with FREE policies, procedures, and operating standards. Implements a continuous quality improvement process for department services and administrative functions.Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.
Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.
Qualifications
QUALIFICATIONS
Education:Master’s Degree in mental health or a related fieldExperience:At least 2 years’ experience in behavioral health and/or development disability fieldSupervisory experience preferredSpecialized Training, Licenses, Certifications:Mental health licensure preferredTraining will be provided upon hire as neededKnowledge, Skills, Competencies, and Abilities:Computer literacy and familiarity with electronic medical records and Microsoft Office Suite required Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essentialLeadership skillsMust be efficient, well organized, and have excellent communication skillsOther Requirements:Valid NYS Driver’s License and satisfy criteria to be a driver for FREEWORK ENVIRONMENT
This role is performed in-person. Minor travel might be required.
PHYSICAL REQUIREMENTS
Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).Employee is required to effectively communicate both verbally and in writing.Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.Employee is required to reach with hands and arms.Employee is required to be able to lift and/or move light items occasionally.Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.
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