Serve as the O&M Lead as part of a collaborative agile team.  

Refine and enhance existing applications to better meet the customer's requirements.   Design, develop, and provide O&M for multiple tools, as well as helping develop solutions to software architecture programs and broad design solutions.   Participate in software development efforts through all aspects of the software engineering life cycle including scope and work estimation, design, documentation, implementation, testing and integration.   Must be a dynamic, innovative, self-starting problem solver.   Must have the aptitude and attitude to tackle unsolved technical challenges.  Ensure users are provided efficient and timely support to incidents and service requests  Ensure reliability, scalability, and cost efficiency of all services  Implement and maintain system monitoring tools/metrics to ensure the health of services  Collaborate with stakeholders to ensure compliance on policy requirements and adherence to best practices  Support the team in the creation and maintenance of standard operating procedures  Identify opportunities to increase efficiencies through process updates/changes and/or automation