RNL is seeking an experienced and versatile Senior Systems Engineer to lead the design, implementation, and optimization of our diverse IT infrastructure. The ideal candidate will bring expertise in Microsoft Windows servers, Azure, AWS, Linux, Virtualization, VDI, and a strong collaborative spirit to work seamlessly across technical towers. 

 

For this specific position, experience with monitoring, managing, and optimizing physical hosts for our virtual environments using either Nutanix or VMware is preferred along with backups and support using Rubrik.  Working within our Marion (Iowa) Data Center and our hosting partner/provider will be required for this position (onsite supporting and managing hardware as needed).

 

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

Support the development, deployment, operation and maintenance of assigned RNL Dynamics, Server, Telecommunications, computer networks and related systems Provide technical assistance, troubleshoot and repair issues as assigned and escalated; Respond to user requests for service and determine nature of support needed Document configurations / processes; Learn and understand details of configurations, connectivity, security and operational protocols Configure, maintain and answer inquiries regarding compute software and hardware operations Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support Utilize and write documentation through tools provided in the Knowledge Base and other resources

 

Multi-Platform Expertise:

Demonstrate proficiency in managing Microsoft Windows servers, Azure, AWS, Linux, and various virtualization technologies. Lead the integration and collaboration of diverse technologies to achieve optimal system performance. Experience monitoring, managing, and optimizing physical hosts for virtual environments using either Nutanix or VMware. Experience with new hardware installation and replacement including rack mounted equipment, drives, cables, and power units.

Responsibilities: Technical Leadership:

Collaborate effectively with other technical towers including networking, telephony, desktop, and cloud teams. Provide technical leadership, guidance, and mentorship to junior team members. Provide guidance and leadership with our hosting partner onsite at our Data Center in Marion, IA.

System Administration and Network Understanding:

Administer and maintain system environments, ensuring their reliability, security, and scalability. Possess a deep understanding of system administration and how network hardware and technologies interact. Monitor, Manage and Optimize Virtualization hosts in both Nutanix and VMware within segmented network environments.

Performance Monitoring and Optimization:

Monitor operating system performance (Windows, Linux, or Mac OS) and optimize configurations for peak efficiency. Optimize performance of hosts, networks, applications, and servers. Assist with optimizing monitoring solutions with notifications and alerts.

Application Support and Troubleshooting:

Troubleshoot applications and collaborate with application development teams to build, implement, and troubleshoot applications. Ensure seamless integration and functionality of applications within the overall infrastructure.

Configuration Management:

Serve as a configuration manager, creating, applying, and enforcing processes for promoting infrastructure components across development, testing, and production environments. Implement and manage patch management and asset management processes. Experience with supporting and configuring data center hardware within cages and racks for cable management, power management, space, and technical debt.

Knowledge Sharing and Client Collaboration:

Share knowledge across the organization through documentation, training, and collaboration. Participate in client projects, contributing to position papers, special studies, evaluations, and other initiatives.

End-to-End Support:

Ensure the smooth flow of data throughout the organization, resolving endpoint and user escalated issues promptly. Collaborate with teams to maintain and improve the overall user experience.