Job Description

Purpose & Scope:

The Senior Technical Support Specialist identifies, analyzes and develops solutions to meet information system requirements, and develops tools for support of desktop systems and users. The incumbent is responsible for the installation, repair, and maintenance of personal computers, peripherals, and related systems. The incumbent will also upgrade existing systems, answer helpdesk calls, and assist users with hardware, software and network issues. Works directly for the Manager, IT Service Center, and assists with the care, troubleshooting, and maintenance of systems within the Virginia Hospital Center - Arlington user community. Responsible for daily help desk and field service operations ensuring on-going support services in a 24x7 operational environment. This position reports to the Manager, IT Service Center. There are NO management, supervisory, team leadership requirements for this position. The incumbent receives supervision and general guidance from the Manager, IT Service Center. The Senior Technical Support Specialist is expected to work well in a team-oriented environment.

Education:

An associate's degree in information systems, computer science, in a related field, or equivalent experience is preferred.

Experience:

Five years of experience in information technology is required.

Two years of help desk experience is required.

Experience in the healthcare field is preferred.

Other Qualifications

• Extensive experience with Microsoft Exchange and Outlook.
• Must have detailed knowledge of TCP/IP; subnetting, and troubleshooting skills with nslookup, traceroute, and PING are pre- requisites for success.
• Will be required to work evenings, nights, weekends and provide holiday coverage as needed

Certification/Licensure:

None.