Your Career. Our Company. Together, We Grow.
At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.
As a non-profit system of almost 4000 employees, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.
$16.00/hr minimum - $22.40/hr maximum (range increases based on education, experience and certifications)
The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.
ResponsibilitiesRole Specific Responsibilities
Understand emergency office procedures and individual roles, and actively participate in training drills when required.Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.Release approved medical records according to established proceduresCompassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.Accurately, promptly, and professionally check-in or register patients prior to their appointment. Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.Complete and document in-basket and work queue tasks according to EMR and practice protocols.Receive and distribute incoming mail and faxes per practice protocols.Encourage and activate patient use of patient portal. Qualifications High School diploma or equivalent requiredAssociates degree preferredTechnical Experience: General typing and computer skills required.Customer service and medical office with electronic medical record experience preferred.
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SIH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status, and all other protected classifications under state of federal law. SIH is proud to be an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us at careers@sih.net. Application FAQs
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