Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Sr Imaging Business Analyst serves as the primary liaison with internal business units to develop reporting solutions, improve current processes, and access to business information. Validate and ensure data accuracy as it pertains to information requested or utilized. Interface with the leadership and management in Operations to leverage the usage of technology within the company. Identify and implement any opportunities for improvement in efficiencies or profitability. This position requires the candidate to possess analytical skills to analyze and decompose complex requirements into comprehensive test cases. 

Principal Duties

Work directly with the business users, technology, and financial analysts.Interview business customers to analyze, clarify and document, business processes and customer requirements.Define and assist in resolving business/technical related challenges.Facilitate meetings with business and technical team members to drive towards project completion.Plan and execute the management and maintenance of projects.Support projects as they move from initiation to implementation and conduct project reviews with impacted staff.Develop user acceptance test cases based on the requirements defined.Prepare instructional documentation and update user documentation to reflect new modification.Assist in establishing project scope.Contribute in defining and maintaining business analyst role-based policies and procedures.May guide/mentor more junior staff members.Performs related duties as assigned by management.

Education and Experience Requirements  

Bachelor's degree in related field.5-7 years’ experience in a MIS consumer or business analysis role.3-5 years project coordinator experience preferred.Exposure to projects relating to technology.Management/project liaison experience a plus.Previous mortgage servicing experience preferred.Experience in business analytics and process documentation.

Knowledge, Skill, and Ability Requirements  

Advanced Excel skills.Advanced SQL skills.Familiarity with working in a data warehouse environment.Strong verbal, written, organizational and presentation skills.Strong attention to detail.Strong listening and interpersonal skills.Strong written and verbal communication skills.Strong organizational skills and attention to detail.Process improvement and process re-engineering skills.Strong prioritization and interpersonal skills to balance multiple demands.Inquisitive, curious, highly self-motivated to learn new business concepts.Strong problem solving and analytical skills.Ability to build team and external business relationships.Ability to collaborate with team members to achieve results.Solid balance of technical and business-related knowledge.Strong SQL skills to create intermediate to complex queries.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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