The Opportunity

Location: Schaumburg, IL

Top thing we're looking for: direct capacity planning / workforce management experience within a call center environment

Reporting to the Ally Insurance Workforce Management Director, this position is primarily responsible for creating, maintaining, and validating capacity plans used to assist the Ally Insurance contact center and back-office groups with short and long-term resource planning. This position will also create and implement strategies that support our continued effort to develop resource modification solutions in all areas of the enterprise as it pertains to the utilization and productivity of our staff.