The North America Deliver Service Partner (NA DSP) team partners with entrepreneurial individuals who manage their own delivery businesses (DSPs) across the US and Canada. Together, we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. NA DSP’s North Star goal is to improve DSP Quality. Quality partners operate safely and reliably, meet performance standards, take a long-term view of their business relationship with Amazon as they engage with the program, adhere to program policies, and manage healthy businesses. The NA DSP Program Parity, Expansion, & Integration (PPE&I) team drives program parity to improve DSP Quality (Program Parity); builds scalable mechanisms to ensure that our internal program teams, processes, metrics, tech, and services evolve in parallel to DSP program growth (Expansion); and coordinates standard work across NA DSP to eliminate low value tasks (Integration).

The Sr. Program Manager will own a specific service type variation (e.g., specialized delivery services) and/or geography (e.g., Canada) and work cross-functionally to define and execute a roadmap that improves delivery quality and the DSP experience. In addition to strategy development and execution of program, coaching, and offer enhancements, the person in this role will create, optimize, and drive adoption of critical mechanisms that ensure their program(s) will be successful in the long-term. He or she will proactively deliver business and senior leader reviews, aligning teams toward coherent strategies that move the needle on quality, speed, and cost. This will be a highly visible role, meaning that the optimal candidate will be adept at building consensus and able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to senior leadership. A strong candidate will be able to dive deep, identify root causes, and move between strategy and execution on a daily basis. He or she will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced business environment.

Key job responsibilities
- Define and execute a roadmap that improves delivery quality, parity, and the DSP experience
- Build scalable mechanisms that ensure long-term program success
- Own end-to-end execution of program, coaching, and offer enhancements
- Analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership

About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses and the independent contractor community to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

We are open to hiring candidates to work out of one of the following locations:

New York, NY, USA