Strategic Engagement Manager 

Location: New York City

Onsite requirement: 2-3 days/week

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

 

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

 

Why should you join Strategic Resourcing?  

 

Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services and customer satisfaction. They’ve helped organizations of all sizes, across industries, find and vet talent, fill skills gaps and accelerate mission-critical outcomes. 

 

What will you be doing? 

 

The Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements.  Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement.  The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements. 

 

RESPONSIBILITIES: 

Manage consultants who have been placed onsite with customers  Onboarding, regular meetings and communication, status reports, etc.    Function as the escalation path for ANY issues for both resources and customers  Encourage use of WWT tools and processes, and encourage resource involvement with other teams within WWT Responsible for staffing projects and managing utilization for customer engagements  Capacity planning and forecasting for future engagements  Coach and mentor engineering staff on PS best practices  Consistently reinforce WWT and our Core Values EM establishes solid relationships with the Customer & the Account Management teams  Regular check-ins, manages issues/concerns, and provides feedback to customers and team members Provide weekly status reports to sales account teams and customers  Build relationships with entire sales cycle – CSE/CSE Managers, AM’s, Hiring Managers, etc.   Grow the staffing business through continued displays of adding value to the customer.  Ascertain additional staffing needs or business opportunities and understand the customer environment, upcoming projects and client initiatives that WWT might be able to assist with.  Relay this to Managing Consultants and the Account Teams