As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
Position Summary:
The Supply Chain Specialist is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Supply Chain Specialist is responsible for resolving complaints and requests for billing adjustments. The Supply Chain Specialist normally handles larger and more complicated customer accounts and orders.
Principle Accountabilities:
Decision Making:
The individual is expected to use his/her knowledge and experience to gather relevant information; identify key issues and relationships; compare data from different sources; identify cause-effect relationships; and recommend solutions. As a company representative the employee must exercise discretion realizing that his/her interactions with customers must be in accordance with PCA policies and ethics.Interactions:
Internally, the Supply Chain Specialist proactively develops and maintains effective working relationships with internal contacts across the company including scheduling, shipping, sales, production, accounting, management, etc. Externally, the employee interacts with customers to provide excellent service.Position Requirements:
Bachelor’s degree or 5+ yrs. experience in a customer service role.Demonstrated proficiency with Microsoft Word, Excel, and Outlook.Strong verbal communication skills with the ability to network and build relationships with individuals of various experience and corporate levels both within and outside of the company.Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining / building strong positive customer business relationships.Previous experience using an automated order entry system preferred.The ability to network and build relationships with individuals of various experience and corporate positions.Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.Written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.Strong organizational skills with the ability to handle numerous details, deadlines, and requests.Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.All qualified applicants must apply at Careers.packagingcorp.com to be considered.
PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.