REQ#: RQ199209Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

​Transform technology into opportunity as a System Administrator Sr (Desktop Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a System Administrator Sr (Desktop Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared System Administrator Sr (Desktop Support) joining our team to Support our intelligence customer in Springfield, VA.

HOW A SYSTEM ADMINISTRATOR SR (DESKTOP SUPPORT) WILL MAKE AN IMPACT

As a System Administrator Sr (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

Key Responsibilities:

Provide frontline support for desktop systems, including troubleshooting hardware and software issuesManage user accounts, permissions, and access rightsInstall, configure, and maintain desktop operating systems and applicationsRespond to and resolve user tickets in a timely and professional mannerPerform regular system maintenance and updates to ensure optimal performance and securityAssist with the implementation of new technologies and software deploymentsDocument technical solutions and maintain knowledge base for common issuesCollaborate with other IT teams to resolve complex issues and improve overall service deliveryProvide basic network troubleshooting and supportConduct user training sessions on new software or hardware as needed

WHAT YOU'LL NEED TO SUCCEED:

Requirements:

Associate's degree in IT or related field, or equivalent experience5+ years of experience in desktop support or similar IT roleStrong knowledge of Windows operating systems and Microsoft Office suiteFamiliarity with basic networking concepts and troubleshootingExcellent customer service skills and ability to communicate technical concepts to non-technical usersSecurity+ certification or ability to obtain within 90 days of hireTS/SCI Clearance required and eligibility to obtain CI PolyAbility to prioritize and manage multiple tasks in a fast-paced environmentWillingness to provide occasional after-hours support

Physical Requirements:

Ability to lift and move equipment up to 40 pounds

Desired Skills:

Experience with remote desktop support toolsKnowledge of Active Directory and Group PolicyFamiliarity with IT service management tools (e.g., ServiceNow)Basic scripting skills (PowerShell, batch, etc.)Experience in a government or intelligence community environment

Location: Customer Site

US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#RoverGSS