REQ#: RQ167787Public Trust: None Requisition Type: Pipeline Job Description

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Systems Administrator joining our team to support our partnership with Microsoft in support of the Secure Operations Centers (SOCs).

At GDIT, we foster a people-centric environment. As a Systems Administrator, you will be trusted to work on a team this is providing end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be 24x7x365 and operated from three Microsoft SOCs located in Redmond, WA, Reston, VA and Elkridge, MD.

In this role, a typical day may require the following skills:

Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.Identify and drive fixes with feature teams for volume drivers.Run documented deployment scripts and procedures.Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.Identify and drive recovery levers with feature teamsAssist in Hardware deployments, including peripherals (desktop and server provisioning)Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting).Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outagesSecure Work Area operationsUpdate standard operation procedures and technical training guides documentation as needed

Positions are available at the following three levels:

Systems Administrator I

Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experienceMust hold active TS/SCI with PolyMust be open to shift work as 24/7 support is needed

Systems Administrator II

Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience2+ years of experience diagnosing/debugging faults in complex online servicesDemonstrated ability to identify and script automatable problemsMust hold active TS/SCI with PolyMust be open to shift work as 24/7 support is needed

Systems Administrator III
 

Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience6+ years of experience diagnosing/debugging faults in complex online servicesDemonstrated ability to identify and script automatable problemsDemonstrated ability to lead teams while performing on-shift individual contributor workMust hold active TS/SCI with PolyMust be open to shift work as 24/7 support is needed

Preferred Qualifications:

Demonstrated experience with PowerShell, SQL, and Python scriptingWorking knowledge of diagnostic tools like WinDBG or WiresharkWorking knowledge of enterprise network gear including routers, switches, and load balancersFor Identity workstream: demonstrated experience with patching, imaging, Active Directory, Infrastructure role management and Deploy/upgrade of core components, software, and scheduled configuration changes

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays