We are seeking a highly skilled Technical Analyst to join the Customer Engagement Portfolio team. As a Technical Analyst, you will play a crucial role in managing and supporting feature enhancements, defects, product and platform enhancements, maintenance, and life-cycle management for a suite of online solution applications. These applications encompass various web, batch, and middleware technologies, servicing as vital components of this company's customer engagement strategy. 

This position offers an exciting opportunity to work on innovative solutions that directly impact customer engagement within a dynamic and collaborative environment. If you are a self-motivated individual with a passion for technology and a drive for excellence, we encourage you to apply.

Required Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in working with software-based development teams, preferably in a technical analyst or similar role Strong technical background with proficiency in C#, SQL queries, database tools and technologies, and APIs Experience working in a fast-paced, highly collaborative environment with cross-disciplinary teams and business groups General Requirements Excellent analytical, root cause analysis, and problem-solving skills Strong interpersonal and communication skills, with the ability to convey complex concepts clearly across different audiences Strong planning and organizational skills, with the ability to manage multiple projects simultaneously Preferred Requirements Familiarity with Agile methodologies and experience with leading software projects  Knowledge of DevOps, Containers, Cloud, Application Scaling, infrastructure, and servers Working knowledge of utility operating company business unit rules and processes  Experience with Oracle database Essential Functions Provide technical support across all functional areas and teams within the Customer Engagement Portfolio, including researching and evaluating work generated by agile scrum delivery teams Collaborate with Product Owners, Developers, and Quality Assurance Analysts to define and instrument success criteria, measured through qualitative and quantitative feedback, and identify growth opportunities for the assigned functional area Ensure life-cycle support for product platforms, including servers, databases, application framework upgrades, retirement, replacement, etc. Conduct technical scope and impact analysis for agile teams, offering insights to guide decision-making and prioritization Proactively gather feedback from end-users to drive continuous improvement of systems and processes Build and manage personal relationships within the IT organization, vendors, and business stakeholders Effectively communicate with stakeholders to understand and meet their requirements, ensuring alignment between technology solutions and business objectives Act as a subject matter expert, acquiring deep technical product and business knowledge to support Product Owners, Developers, and Quality Assurance Analysts Analyze initiatives, epics, features, enhancements, and defects, assisting in writing clear user stories and success criteria from development and QA perspectives Continuously learn and adapt to new skills and rapidly changing solutions within the technology landscape Document user requirements and develop solutions to meet business objectives, ensuring clarity and alignment with stakeholders Plan, monitor, organize, and oversee projects, ensure timely delivery and adherence to quality standards Conduct tests or investigations on all application issues, recommending and providing resolutions as needed Provide enhancements to all applications and support third-party software tools as required Perform other tasks as required