Position Purpose:

We are in search of Systems Engineers to join our dynamic team of engineers and assist in developing, maintaining and supporting The Home Depot's technical infrastructure of hardware and system software. The Systems Engineer will support our dynamic team working with distributed service proxies and meshes. You'll be part of a dynamic team that helps support millions of customers and associates, and powers our $130B business. This team creates, deploys and supports the production infrastructure, while helping each other grow their technical and leadership skills. As a Systems Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production infrastructure. he Systems Engineer II is responsible for independently developing, maintaining, and supporting The Home Depot's technical infrastructure of hardware and system software thar drives the success of Home Depot and our customers. As a Systems Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production infrastructure. Collaborates with all parties in the support of the infrastructure including but not limited to troubleshooting, knowledge-based articles, dashboards, automation, problem management, and continually improving the stability and security of THD infrastructure.

Key Responsibilities:

35% Delivery & Execution - Reviews and aids junior level associates and contractors with configuration, debugging, and support of Infrastructure Operations; Manages the rollout or upgrade of technology using THD agile processes; Manages the stand up the necessary system software, hardware, and equipment (physical or virtual) using THD agile processes; Documents, reviews, and ensures that all quality and change control standards are met; Works with internal teams and product teams to ensure agile stories are easy to understand, testable, and able to be performed by any member of the team; Migrates automation scripts into THD standard infrastructure as code updating relevant dashboards, logging, and alerting; Performs test suites (functional, destructive, etc.) to enable successful rapid deployment of infrastructure as code to production15% Learning - Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and documentation of Infrastructure operations; Participates in and contributes to learning activities around modern systems engineering core practices; Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used with other organizations; Participates in and contributes to learning activities around modern software design and development10% Planning & Analysis - Collaborates with System Engineers and Support Desk & Operations teams to identify any impacting trends; Provides data on trends that need greater review to senior engineers as part of the problem management process40% Support & Enablement - Collaborates with system engineers and Support Desk & Operations to improve KB articles; Handles escalation for vendor resolution; Perform root cause analysis for service interruption recovery; create preventative measures and present to management; Reviews and validates that Dashboards and alerts are accurate and actionable; Proactively monitors production service level objectives and creates new automation as needed

Direct Manager/Direct Reports:

This position typically reports to Systems Engineer Manager or Sr ManagerThis position has 0 Direct Reports

Travel Requirements:

No travel required.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Preferred Qualifications:

Professional or educational experience as an Information Technology EngineerBS Computer Science or related fieldKnowledge, Skills, Abilities and Competencies Knowledge of multiple programming languages and life cycle methodologiesStrong networking knowledgeDevops or SRE experience preferredKnowledge or experience working with Terraform preferredProject leadership abilityInterest in working as part of a collaborative, cross-functional, modern engineering teamCan communicate complete technical solutions to business partners with minimal direction using understandable languageAbility to manage time and work independently on multiple projectsCollaborates with other team members in agile processesExposure to cloud platforms such as GCP and AzureExperience supporting a 24x7 retail operationExposure to version control systemsExposure to a CI/CD toolchainExposure to production system designs including Infrastructure as Code, High Availability, and Performance monitoring

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Being ResilientGlobal PerspectiveManages AmbiguityNimble LearningSelf-DevelopmentCollaboratesCultivates InnovationDrives EngagementOptimizes Work ProcessesSituational AdaptabilityCommunicates EffectivelyInterpersonal Savvy

The application window is anticipated to be closed on June 24, 2024

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