As the Systems Engineer Team Lead, you will supervise a team of Systems Engineers to manage operational performance goals, develop and directs work schedules and monitors workflow to achieve established goals and objectives. Responsible for ensuring the team delivers functional and technical solutions to customers. Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Applies Oracle methodology, company procedures, and leading practices. Provides coaching, guidance and feedback to develop skills of team members and take corrective actions to address poor performers. Performs administrative duties such as approving timesheets and expenses.

As The Systems Engineer Team Lead you will coordinate daily activities of your work group and set priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision. Maintains orderly work processes by coordinating workflow and work quality. Uses individual knowledge and skills to develop team members. Resolves problems through immediate actions or short-term planning. Prior management experience in support environment is a plus. BA or BS degree preferred.
 

This is a hands-on supervisory position, and you will be expected to provide and support the team with system implementations, support, monitoring, and maintenance. You will perform daily system operations tasks to verify system integrity and availability, ongoing performance tuning, hardware/OS upgrades, and resource optimization and security. You will also be responsible for implementing and supervising the LAN/WAN and servers and responding to alarms promptly to prevent client impact and performance degradation. Assist team members in deploying physical and virtual servers, complete assigned incident management tasks and be responsible for providing tier III and other support per service requests.

Career Level - M1