World Wide Technology (WWT) is a global systems integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world evaluate, architect, and implement technology.
Based in St. Louis, WWT works closely with industry leaders such as Cisco, HP, EMC, NetApp, Citrix, VMware, and Dell, focusing on three market segments: Fortune 500 companies, Service Providers, and the Federal Government. WWT employs over 3,000 people and operates more than 1.5 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the U.S. WWT is also proud to announce that it has been named on the FORTUNE “100 Best Places to Work For®” list for the past 13 years.
We are looking for a thought leader, problem solver, and a mentor to direct reports, with solid domain competency in the field of Information Technology; preferably ServiceNow.
You will work in a very dynamic and challenging environment with a team that provides diverse solutions to our business stakeholders in and outside of our Services Organization. The IT Solutions Consulting & Engineering Operations team uses a broad range of functional and technical skills toward the continued build-out of our ServiceNow platform. As a Team Lead, you will be responsible for managing a team of 7 Analysts and Developers (onshore and offshore/Full Time Employees and Contractors), as well as contributing to the work done by the Product team. You will manage all aspects of the Development process, including developing and executing on the program roadmap, working with process owners and service providers to identify and manage Continuous Improvement projects and maturing the overall platform capability. You will also be expected to work closely with other members within Apps Services Leadership, business teams, and vendors to ensure the effective execution and integration of processes across the business and our external customers.
As a member of our Application Services leadership team, you will:
Provide leadership and promote WWT Core Values and best practices Grow and Develop members of your Team: Understand their goals and work with them to achieve, hold regular and effective 1 on 1s, provide real-time coaching and engage in difficult conversations as needed, recognize, and reward the right behaviors Provide input into team members’ compensation, hire/performance improvement/fire decisions, promotions Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement by actively coaching your team members Escalate and remove impediments from the teams to help them be as effective as possible Work with the team to provide innovative IT solutions to business challenges that align to the product strategy Help with the on-going development and the support of existing business processes Facilitate trainings for team members on the tools and project functionalities. Participate in the design of complex solutions. Participate in maintaining the ServiceNow Instance supported by the WWT IT SC&E Operations team to foster excellent end user experience. Provide functional and technical leadership while promoting best practices and direction to team members.