POSITION OVERVIEW
Alarm.com, a rapidly growing and entrepreneurial technology company, is seeking a Technical Account Manager to join our International Team, reporting to the Director of Business Development in Europe. This position will support new and existing business relationship by providing technical training, new product evaluation and deployment, and supporting escalated technical issues and requirements for accounts in Northern Europe and across the Nordic region. The successful candidate will be our market expert in the region and support pre-sales engineering, in-country launch planning and ongoing key account management and development. This role will assist our partners to build and grow over time by understanding and utilizing the full suite of Alarm.com services, ranging from backend integrations and support tools to end user features and functionality. The ideal candidate will be well versed in technology, have a keen problem solving sense, demonstrate strong communication skills, and be prepared to travel to client locations across the Nordic region and around Europe.
RESPONSIBILITIES
The Technical Account Manager’s primary job responsibilities will include:
Managing technical relationships with nominated accounts in the Nordic and wider European region, under the guidance of the international business development team. Acting as the technical escalation point for partners to raise requirements in the region. Provide pre-sales engineering support with European Business Development Managers to key prospects and accounts, assist with NPI launch planning and go to market activities, deliver technical training and ongoing account support. Developing propositions and knowledge required for entry into new markets and verticals. Gathering feedback from partners and end-user customers on local market needs. Staying up to date with Alarm.com product and feature releases, enabling them for partners. Testing new products and services for market readiness, providing appropriate feedback. Representing Alarm.com at various trade shows and other events. Traveling extensively across the region and Europe to support partners and key accounts.
REQUIREMENTS
Degree level (or equivalent) qualification in an Engineering, IT, or Sciences field is preferred. 5+ years work experience in similar technical role or account management role. Language requirements; Nordic language plus fluent English – additional Nordic and European languages is a plus. A highly motivated and organized self-starter with excellent problem solving skills . The ability to communicate professionally with customers, vendors and internal team colleagues both in writing and verbally. Able to operate independently and show a commitment to meeting client & company deadlines. Excellent interpersonal skills, with a natural customer service orientation . Ability to work flexible hours in order to collaborate with U.S.- based business development team. Experience in home & business Security systems, CCTV, Access Control, or IoT-related smart-home industry would be preferred.
Ideal Candidate
The Ideal candidate may already be:
WHY WORK FOR ALARM.COM?
Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team! Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business. Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting. Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.
COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 9 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.
For more information, please visit www.alarm.com.
Alarm.com is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.