Why PerfectServe needs YOU! We are looking to add more consultative muscle to our Lightning Bolt provider scheduling team to ensure we’re able to identify customer pain points and apply our technology to alleviate those issues. We need top talent to deliver world class onboarding, support and relationship management experiences.    What You'll Do: Develop and maintain product expertise and a deep understanding of our clients and their workflows Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices Identify, develop, and share best practices that enable clients to achieve their business goals and objectives  Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs   What You Bring to the Team: Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients Troubleshooting, analytical, and problem solving skills Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change Strong work ethic 1+ years experience in a software implementation role Bonus: experience with SQL or other relational databases This is a remote position with PST working hours. Candidates must be located within the US or Canada and willing to participate in a 24/7 on-call rotation.