**Technical Parts Specialist** **Description** Textron Specialized Vehicles Inc\. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side\-by\-sides, all\-terrain vehicles, professional turf\-care equipment, and ground support equipment\. Textron Specialized Vehicles markets products under several different brands\. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves\. **Responsibilities:** * Answer calls from customers and end users to provide timely and accurate information to incoming customer questions and product knowledge requests\. * Maintain and update tools and resources for call center team members to use when speaking to end consumers and dealerships\. * Problem\-solves technical questions that go beyond general product and vehicle knowledge\. * Develop alternative solutions to common customer issues\. * Educate customers on vehicles and products, including warranty information and escalated technical issues\. * Exhibit and log proficiency in Bill of Material \(BOM\)\. * Troubleshoot IT complications including automation issues for orders and invoicing\. * Exhibit excellent customer service skills through oral and written communication\. **Qualifications** **Qualifications:** * Education: High School Diploma Required, associate degree preferred * Years of Experience: 2 or more years of experience required; * Software Knowledge: Salesforce, SAP, Microsoft Word/Excel, TSV Drawer, Team Centre **EEO Statement** Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law\. **Recruiting Company:** Textron Specialized Vehicles **Primary Location:** US-Georgia-Augusta **Job Function:** Product Support **Schedule:** Full-time **Job Level:** Individual Contributor **Job Type:** Standard **Shift:** First Shift **Relocation:** Unavailable **Job Posting:** 05/07/2024, 9:32:23 AM **Job Number:** 320024