Overview The Help Desk Technician II will p rovide first level technical assistance with computer hardware and software, internet, mobile and telecommunications issues. Responsibilities + Evaluate and prioritize incoming incident and problem tickets from employees for technology assistance on hardware, software, Internet, mobile device, or telecommunication equipment + Assess nature of technical issues to determine appropriate actions + Disseminate information on any problems or potential delays + Follow up with employees to evaluate the effectiveness of resolution + Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance + Accurately document instances of hardware failure, repair, installation, and removal + Support development and implementation of new computer projects and new hardware installations + Work with end users to identify and deliver required PC service levels + Liaise with, and provide training and support to end users and staff on computer operation and other issues + Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products + Perform analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed + Receive and respond to incoming tickets, calls, and/or e-mails + Develop and maintain a hardware asset inventory lifecycle program + Monitor and test PC performance and provide PC performance statistics and reports + Construct, install, and test on standardized operating systems + Have familiarity with network operations, routers, and associated devices + If necessary, liaise with third-party support and PC equipment vendors + Troubleshoot mobile devices including iPads and iPhones and VoIP telephony + Position may be required to perform duties outside their normal responsibilities as needed and when requested Qualifications + Associates Degree or equivalent work experience + 4-5 years of experience in Desktop support + Software technologies should include MS Windows, Microsoft Office Suite, VPN technologies and various other LAN and WAN experience is required + Excellent communication skills (written and verbal) + Strong organizational skills and the ability to quickly assess and prioritize + Communicate effectively with diverse groups and clients + Ability to perform under tight and often stressful deadlines + Ability to manage several projects simultaneously + Work with peers and team to establish departmental decisions, processes and ensure standardized activities + Must understand corporate business objectives, and apply necessary judgment to effectively utilize limited I.T. resources + ITIL Certification a plus PHYSICAL DEMANDS + Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 30lbs) + Approx. 10% travel may be required What We Offer: An opportunity to join an established team and be part of a successful and proven global organization! A competitive compensation program! Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match! Employee discounts on Canon products & vendor discount programs for employees! World-Class Training & Career Development Programs! Job LocationsUS-IL-Chicago Posted Date4 days ago(5/1/2025 4:47 PM) Requisition ID 2025-19593 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time Minimum Salary USD $23.00/Hr. Maximum Salary USD $25.00/Yr. Fixed Salary USD $25.00/Hr.