POSITION: Ticket Seller

FACILITY: Cowtown Coliseum

LOCATION: Fort Worth, Texas

REPORTS TO: Box Office Manager and/or Supervisor

FLSA STATUS: Part-Time, Non-Exempt

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Ticket Seller for Cowtown Coliseum. Responsible for ticket sales for shows or events by performing the following duties:

Essential Duties and Responsibilities

 Include the following. Other duties may be assigned.

Opens and or closes ticket window as required.

Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.

Fills reservations for seats by telephone or mail, handles Will Call window according to procedures, or other related duties as assigned by supervisor.

Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.

Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.

Files various records and reports. Performs related clerical work as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED)

1 to 3 months related experience and/or training

Or equivalent combination of education and experience

Box office or guest services background preferred

Skills and Abilities

Ability to count money, make change accurately

Ability to listen and follow instructions

Ability to input data into a computer to record sales transactions

Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information

Good problem-solving skills and organizational ability

Ability to work independently and as a member of the team

Good customer service skills and sense of public relations

Computer Skills

To perform this job successfully, an individual should possess basic computer knowledge. Experience in computerized ticket systems preferred.

Other Qualifications

Ability to work the ticket window with minimal supervision

Ability to work flexible hours including daytime, evening, weekends, and holidays, as needed

Must be able to speak, read, and write English

Must have professional attitude and appearance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.