DESCRIPTION: Provides superior quality resource management to training operations and administration. Oversees all activities related to master scheduling, coordinating of training activities included, but not limited to new hire training, implementation training, ongoing support, concierge activities, resource and facilities planning, and quality assurance processes. PRINCIPAL DUTIES AND RESPONSIBILITIES: + Schedule instructors, equipment and classroom resources by processing open/and private class requests + Set up laptops/equipment for various trainings throughout the system + Manage instructor’s schedule; keep updated, posted and appropriately communicated + Arranges meetings, conferences, schedules, appointments, interviews and completes travel arrangements and maintains supervisor's business calendar. + Reviews and screens visitors and telephone calls, ascertains callers' needs and tactfully refers callers to appropriate personnel. Responds to inquiries concerning general administrative activities and operations, and refers complex and/or sensitive inquiries to appropriate person(s). + Regularly engages in a variety of contacts inside and outside the organization in order to obtain or relay information, arrange meetings, gather data and so forth, often dealing with executives, medical staff, trustees or influential outsiders. In absence of, or as directed by supervisor, is often required to relay confidential or sensitive information. + Manage training room utilization by coordinating classroom schedules and requests for training room space + Monitor enrollment of all of CSRI’s classes on the HFHS University. + Add/Remove and Grade classes on the HFHS University + Process new course requests and add to HFHS University + Maintain the Master Training Schedule and manage training changes, deletions and additions + Maintain class customization folder + Oversee procurement for the CSRI department—this includes approval of PO’s for manuals, and supplies + Create/Assemble Tip sheets and training materials as needed + Research 3rd party courseware and computer software + Prepare end of week and month reports in a timely manner. EOM reports include: + Utilization of training resources + Classroom occupancy + Manual Inventory report + Respond to client requests in a timely friendly and flexible manner + Performs other duties as assigned EDUCATION/EXPERIENCE REQUIRED: + Requires high school diploma or GED, with some college or business school courses. + Associates degree in business or related field preferred. + Requires a minimum of three years of progressively more responsible administrative experience. + Must be proficient with computer software, i.e. Microsoft Office-Word, Excel, Power Point, and Access. Additional Information + Organization: Corporate Services + Department: Ascension HaBITTS + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.