JOB SUMMARY

As a Training Developer (S), you will assist in developing Client Care training for our field associates. You'll also assist in creating training videos to demonstrate how our tax office systems work, or how to access and read reports in DSA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

You will work closely with our Senior Training Developers and your squad to write content that fits in our micro-learning strategy—content includes training for all field roles as well as videos, job aids, and suggested scripting to help our associates.You’ll use templates within Habitat (our e-learning platform) to ensure content meets our brand standards and maintains consistency throughout all courses.As needed, you’ll participate in stakeholder meetings to better understand key business initiatives and develop training to support these initiatives.