Job Description APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE The Department of Homeless Services seeks a Clerical Associate III in the Housing Emergency Referral Operations (HERO) Unit. HERO is the sole 24/7 DHS organizational unit that identifies and secures shelter for families and single adults who apply for emergency housing assistance. HERO is composed of seven sections: Placement, Transfers and Transportation, Vacancy Control for Families with Children and Single Adults, Data & Systems, Strategic Initiatives, Care Day Certification and Portfolio Management. The Housing Emergency Referral Operations (HERO) Unit. is recruiting for (1) positions Clerical Associate III to function as a Vacancy Control Specialist, who will: - The selected candidate will directly process vacancy control functions in CARES, management of the DHS family shelter portfolio of unit availability, changes in family compositions, and exits from placement. - The Clerical Associate III will report to the Manager of Vacancy Control and be responsible for managing the offline process and supervise clerical associates assigned as needed. S/he will be responsible for working with Providers and generating reports for vacancies and exits in DHS’ shelter portfolio. - The selected candidates will maintain liaison with multiple agencies and providers to obtain and convey information for bed management to ensure the accuracy and timeliness of data and lodging. - S/he will ensure that appropriate notifications are documented from DHS program divisions and shelter providers and clerical functions in the Unit. Work Location: 33Beaver Street, New York, NY 10004 Hours/Schedule: Monday-Friday 9 AM-5 PM (FLEX) Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.