Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Responsibilities

Install, Maintain and/or Repair Veterinary Equipment

Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.

Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.

Trains to perform standard system installations and tests the functionality of all components.

Trains customers on the use and basic maintenance of equipment at the customers site.

Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.

Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).

Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.

Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management

Determines parts, supplies or tools needed to complete service requests.

Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

Manages vehicle inventory and restocks as necessary.

Physical inventory audits on a bi-annual basis

Asset Management

Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

Required Qualifications

High school diploma or equivalent.

1-5 years prior experience in a Veterinary/Medical/Dental environment.

Demonstrated PC skills in Windows based programs

Must maintain a valid driver’s license and good driving record.

Proven customer service skills

Motivated team player

Lifting or carrying up to 100 pounds

Preferred Qualifications

At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.

Previous X-Ray experience preferred

SAP experience

Proven organizational and problem-solving skills

Carpentry/plumbing/heating/electrical/electronic related experience.

Technical training in Bio-med/electronics or related technical field.

Position requires occasional overnight travel.