As a Product Design Lead in Trust & Safety, you have deep understanding of the customer and business needs, strong collaboration with your peers, thoughtful planning and coordination across product development teams, the ability to tame complexity for our users and participate in the full range of design practice, from up-front research, insights, and strategy, through to ideation, prototyping, and testing, and to delivery of final designs.

In this role, you will not have direct reports, but will lead small multi-disciplinary teams, including Experience Designers, Experience Researchers and Content Designers.

Job Responsibilities

Lead a team in the design and re-design of product experiences across our Trust & Safety offerings Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System Present work and articulate strategy and design decisions to leadership

Required Qualifications, Capabilities and Skills

Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience Minimum of 5 years of relevant work experience  Can direct self and others in both planning and structuring the work, and executing on expected levels of quality Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping Able to show how your understanding of technical constraints and opportunities informed your design solutions Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes Comfortable and confident when presenting work to executives

 

Preferred Qualifications, Capabilities and Skills

Advocate for Accessibility Guidelines and Inclusive Design practices Has led design work on successful digital products, demonstrating user- and human-centered design approaches Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards