Job Description A home care services company is searching for a Voice Engineer to join their team remotely in EST or CST. The Voice Engineer would be supporting, maintaining and enhancing their telecommunication infrastructure and playing a key role in an upcoming migration from Avaya to 8x8. The engineer would spend about 30% of their time doing day to day tasks like troubleshooting, managing L2 and L3 escalations for voice related issues and maintain comprehensive documentation for all configurations. They would spend 70% of their time supporting the migration from the legacy voice communication system to 8x8., including building auto attendance, call routing, forwarding phone numbers and testing. The ideal candidate would also have experience with troubleshooting eFax or a similar tool. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5 years' experience in managing and supporting voice communications systems Experience migrating from legacy system to 8x8 Strong proficiency in 8x8 work and contact centers Excellent communication skills Experience troubleshooting Efax or similar tool null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.