Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionTransform technology into opportunity as a VTC Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a VTC Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on VTC Technician joining our team to Support our intelligence customer in Springfield, VA.
HOW A VTC TECHNICIAN WILL MAKE AN IMPACT
UDS Video Teleconferencing Operations Center (VTOC) Technician provides Tier I - Tier III support. The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed. The VTOC Technician leverages the Remedy ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.
Primary Responsibilities:
•Provide VTC Operational Support for all NCE Campus East and West conference rooms and private offices
•Perform new installations, implement upgrades, modify existing installations on multiple vendor models of collaboration endpoints
•Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required
•Assist customers with scheduling conflicts of NGA conference rooms and or VTCs on multiple networks
•Develop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting.
•Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs using the JWICS scheduling system integrated with TMS for external Agencies
•Monitor VTCs using the Tele-presence Management Suite (TMS)
•Monitor live VTCs for audio/video issues
•Take remote control of ongoing VTCs for additional customer support
•Provide remote support using VNC Viewer
•Provide in person technical support when required
•Act as first responders (identify problems)
•Resolve scheduling conflicts as they occur
•Assist with recording of VTC sessions
Desired Qualifications: AA/AS, 5+ years' experience
Location: on Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
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