Job Summary
Under the direction of the Dining Room Manager or Director of Culinary Services, this position is responsible for the quality-of-service
delivery during meal service, compliance with special diets offered by the community, and for communicating with the management
company on all appropriate matters.
Essential Functions
1. Supports the development of a positive customer service culture in the dining room under the direction of the Dining
Room Manger or Director of Culinary Services. Offers evaluation on the quality of service and develops systems to
maximize the efficiency of meal delivery while maintaining a pleasant dining experience.
2. Takes beverage and food orders, delivers food, clears, cleans, sanitizes, and resets tables. Makes every expected effort
to maintain customer satisfaction. Resolves dining challenges with a customer before the conclusion of the meal service.
3. Maintains a clean dining room. This includes all equipment, walls, table tops and bases, and chairs. Linens are changed
as needed. Table top condiments and salt and pepper shakers are kept clean. Washes and sanitizes dishware as required.
4. Ensures they and any employees working with them work in a safe manner and that unsafe actions are managed.
Compliant with Safety Committee Standards.
5. Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond
job responsibilities, and has a positive impact on co-workers, residents, and visitors.
6. Perform other duties as assigned or needed