The Weekend - Customer Service Rep is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The Weekend - Customer Service Rep will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company programs as well as communicating effectively with team members within the customer service department. The Weekend - Customer Service Rep will be required to attend training on an as needed basis.

THE HOURS FOR THIS POSITION IS AS FOLLOWS:

Monday

Tuesday

Wednesday

Thursday

Friday

Sat

Sun

8:30a – 5p

8:30an – 5pn

Off

8:30an – 5pn

8:30an – 5pn

7:30an – 4pn

Off

8:30a – 5p

8:30an – 5pn

8:30a – 5p

8:30an – 5pn

8:30an – 5pn

Off

Off

 

 

 

 

 

Essential Duties/ Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties include the following:

Answers phone calls in a professional manner. Maintain and fills schedules by matching caregiver skills to clients and their needs. Handles last minute schedule changes and call outs. Be able to triage heavy phone volume. Review and approve schedules on a weekly basis to be submitted for billing and payroll. Liaison between caregiver staff, clients and their families, and other back staff employees. Able to learn new software and document ALL activities in shared database. Ability to handle stress and work well in a fast-paced environment. Excellent and professional customer service skills. Good critical thinking skills and the ability to work independentlyFamiliar with all counties for mapping locations.Performs other related duties as assigned.

Required Education/ Experience

High School Diploma or G.E.D equivalent required.Associates degree preferred Previous experience working as scheduler in a medical related field preferred.Strong customer service skills and previous customer service experience.Knowledge of medical terminology/Coding experience necessaryProblem solving skillsData Entry SkillsComputer skills and proficiency in Microsoft Office SuiteExcellent verbal and written communication skillsAble to maintain confidentialityAble to work under minimal supervisionMust be able to pass background check and drug screeningMust be able to pass Doctor’s Physical and 2 Step PPD Test